用户体验评估标准建设（软件/Web）

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用户体验评估标准建设（软件/Web）

旺旺旺旺旺仔

2012-05-17

0 评论 7353 浏览 1 收藏

4 分钟

用户体验标准是用户体验评估的重要依据，也是用户体验设计的重要参考标准。优秀的产品设计总是有一致的操作体验，易学性强，表达清晰准确，界面友好，品牌体验好，而这样的产品只有在规范的适合企业自身情况的用户体验标准指引和约束下才会产生。我们根据科学的可用性评估标准针对中国企业的自身情况为不同的企业设计符合本土文化特征的用户体验体系，并已经广泛应用于银行，软件，互联网等知名企业。

普适性用户体验标准体系：

	Usability / Design Issue	Maximum Points		Usability / Design Issue	Maximum Points
1. Home Page			4. Presentation
	Identity and value proposition clear, positive	2		Layout – balance of consistency and variety	1
	Compelling content	2		Layout – visual complexity	1
	Primary navigation clear and well-placed	2		Layout – Page hierarchy	1
	Strong visual affordances	2		Layout – Alignment	1
	Speedy download	2		Layout – Grouping	1
2. Navigation				Color – for attention	2
	Clear, comprehensible structure	6		Color – for grouping	1
	Works as an integrated whole	6		Color – for highlighting	1
	Each page provides sense of place	6		Graphics – Support brand	1
	Supports frequent, common tasks	6		Graphics – Provide content	2
	Effective Search design, placement, results	6		Graphics – Support layout	1
3. Content				Graphics – Augment navigation	1
	Categorization scheme works	6		Typography – Clear type hierarchy	1
	Categories are distinct	6		Typography – Legibility	2
	Categories are descriptive	2	5. Interaction
	Categories are balanced	2		Strong visual affordances for selection	4
	Categories promote important content	2		Conventional control behavior	4
	Editorial style – copy can be easily scanned	5		Speed of interaction	4
	Editorial style – copy in summary / detail format	5		Browser support / technical nuances	1
				Prevent errors – format cues, controls, help	1
				Appropriate feedback messages	1